We blog weekly about training and communications. If our posts strike a chord of elephantine proportions, do comment – we love a good conversation.
There’s a technique that if we all get right, can lead to increased sales, better virtual calls and more effective emails. It’s called Feature, Advantage, Benefit: or FAB for short. Let’s dive in.
Vishal Garg, from Better.com, fired 900 people on a Zoom call this week. If that’s the wrong way to do it, how can we all make difficult decisions with empathy, directness and integrity?
Some media trainers knock you down…and leave you down. Our media coaches show you how to deal with each knock…and still win through. So you have the presentation skills to perform – with confidence.
Customer communication when something’s gone wrong: Ovo Energy, E.ON, and Scottish Power
Ovo Energy, E.ON, and Scottish Power have all been in the headlines in the past week for responding to things that have gone wrong. Let’s dive into what they did, and what you need to do if you’re ever in a similar situation.
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20th January 2022